General Information

El Dorado County Sheriff's Office- Office of Emergency Services has implemented an emergency notification system to alert residents about public health and public safety emergencies such as: evacuations due to wildfires or hazardous material spills, or urgent law enforcement operations. Public health and safety related messages may be sent during or after an emergency event to keep you informed. The emergency notification system enables officials to distribute essential information quickly when there is a threat to the health or safety of residents.

The EDSO-OES Alert Notification System uses the 9-1-1 database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within the County. Residents may also be notified on their cell phone, Voice over IP (VoIP) phone or at their email address. Those wishing to receive messages on these devices must register online.

Sign Up for EDSO-OES Alert Notification System
Add your contact information to the emergency notification system. Residents and businesses with listed telephone numbers have already been included in the system. You may use the registration link to include additional ways to contact you. All information you provide will be kept strictly confidential.

When will EDSO-OES Alert Notification System Alert be used?
EDSO-OES Alert Notification System will be used for public health and safety notifications such as: evacuations due to wildfires or flooding, weather-related disasters, wide area power blackouts, urgent law enforcement operations, toxic chemical spills or release of gas/pesticide, and missing persons or kidnapped children. Public health and safety related messages may be sent during or after an emergency event to keep you informed of important information.

How does it Work?
EDSO-OES Alert Notification System uses the 9-1-1 database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within a City and/or the County that may be affected by an emergency or disaster. Additionally, City and County residents can register an email address and cell phone number associated with a geographic address, to be notified, even when they are not home.

Will I still get emergency notifications if I don't sign up?
If you don't sign up, you might still receive notifications on your listed traditional home or business phone, but nowhere else. If you have an unlisted traditional landline, you MUST sign up to receive alerts.

Will my contact information be shared with others?
No, the information that you provide will be used for notification purposes only. We will not give or sell your telephone numbers or email addresses to any vendor or other organization.

Why do I need to register my phone number in EDSO-OES Alert Notification System?
If you do not have a landline phone and use a cell phone or Voice over IP (VoIP) phone, (such as Vonage, Ooma), you will need to register your non-landline phone number in the EDSO-OES Alert Notification System database to receive emergency notification messages over those devices.

How do I register my cell phone or VoIP phone?
You may register your cellular or VoIP telephone and email address online. Your data will not be shared or used for any purpose other than to receive public safety notifications from local City and County public safety officials. It is important to note that your email address will serve as a unique record “ID”, and can only be associated with one physical address in the system.

I have a landline phone, so should I register my cell phone, Voice over IP and email address in EDSO-OES Alert Notification System?
As there are many instances when you may not be at home to receive an emergency message phone call, public safety officials recommend that all residents with a cell phone add their number to the EDSO-OES Alert Notification System database, associated with your home address. Alternately, you may wish to register your cell phone number to receive notifications at another address, such as your place of business, the address of an elderly parent or grandparent, or the location of your child’s school or caregiver.

If I have provided more than one phone number, what number will be called?
If an emergency situation arises that requires a notification to be sent, public safety officials will activate the system to place simultaneous calls to all numbers associated with every address in the affected geographic area.

Will the EDSO-OES Alert Notification System call numbers outside of the local area code?
Yes. The area code does not impact whether or not a call is made.

Is there any charge for registering my numbers or receiving notifications?
There is never a charge imposed by the City or County for signing up, or for receiving these messages; however, your cell phone service provider’s plan for airtime minutes, email or text message rates will apply.

Will I receive “junk mail” messages?
No. EDSO-OES Alert Notification System will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.

How does the EDSO-OES Alert Notification System service respond to busy signals or no answer situations?
For busy signals, call waiting, or when there is no answer, the call will usually be repeated two or three times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device. After a designated number of attempts, if the call does not successfully go through, the system will stop attempting to call.