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Overview

The El Dorado County Sheriff's Office of Emergency Services alert and warning system provides a number of ways in which the county may contact the community in the event of an emergency such as evacuations due to wildfires, hazardous material spills, or urgent law enforcement operations.

The El Dorado County Office of Emergency Services partnered with CalOES to bring the El Dorado County Emergency Alerts notification service to residents and businesses by app, telephone, cell phone, text message, email, and social media when there is a threat to the health or safety of residents.

If you previously signed up for notifications through Code RED (El Dorado County's former alert system), you do not need to sign up again to continue receiving notifications. The information from CodeRED will migrate over to the new system. We do however encourage new registration as a better way to update your notification options. You may receive notifications from both El Dorado County Emergency Alerts and CodeRED during the transition period. However, we recommend that you CLICK HERE and sign into El Dorado County Emergency Alerts to verify your information is correct. Your User ID should be your email address. If you forgot you User ID or need your password reset, click "Forgot User ID or Password".

For more information see the FAQ's below.

Should the City of Placerville and the City of South Lake Tahoe come opt-in you will be given the opportunity at registration to opt-in to messages from all agencies that affect your listed address.

New Users
CLICK HERE to create a new account and sign up to start receiving emergency notifications
Existing Users
CLICK HERE to log in and edit your existing account
El Dorado County Emergency Alerts Sign Up Instructions

Click on "Sign Up" button above to add your information to this notification system.

You will be asked to create an account:
  • Create a Username (email address is recommended)
  • Create a Password. Password must be 8 or more characters; at least 1 lower case letter, 1 upper case letter, 1 number, and 1 special character
  • Enter preliminary contact information
  • Check that you agree to the Terms of Service
  • Click "Create Account"
Enter your Address

Most alerts are sent to a specific group, based on the geographical location of the incident or event.
Note that if the pin on the map is not over your residence, you can move it to an appropriate location by clicking and dragging the pin.
You will not receive any location-based alerts if you do not provide an accurate address.

Add Additional Contacts

After creating your profile, the system will give you the opportunity to add additional household members (Emails), additional addresses, and additional phone numbers.

Below you will see links to download the mobile application for Android and iOS devices.

Save El Dorado County Emergency Alerts in your Contacts

After creating your account, you may wish to save the contact information for El Dorado County Emergency Alerts to avoid confusing it with a SPAM call or email. Telephone messaging will show a CallerID of 530-621-7595. Emails will come from edcgov@getrave.com. Text messages will come from a six-digit short code that may vary, which cannot be saved.

You may receive notifications from both El Dorado County Emergency Alerts and CodeRED during the transition period. If you have not previously signed up for CodeRED, please CLICK HERE.

GET THE Smart911 APP

This new system offers several improvements to include App notifications via Rave's Smart 911 app. You will receive App notifications if you are in an affected area, even if that area is not your registered address. We also encourage new registration with Smart911 as a better way to update your profile and notification options.

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Frequently Asked Questions (FAQ)
(Click Question to reveal answer)
The system will be used to notify residents about imminent threats to health and safety, such as the need to evacuate due to a wildfire or take other appropriate actions in the event of a flood or other critical police activity.
Listen carefully to the entire message and follow the directions given. Do not call 9-1-1 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.
When the emergency notification is activated, the system will make several attempts to reach the registered numbers. Due to the emergency, phone systems, both landline and cell may be inundated with calls and your provider may not be able to deliver the message. Technical difficulties by phone and email providers may result in notification failures.
Click Here to Sign Up. If you cannot register online, you can call 530-621-5895 and speak with one of our OES staff to complete your registration.
Yes. You can add multiple phones and multiple email addresses during the sign-up process and can log in to add or change them at any time.
Make sure you have at least one working corded telephone - and be sure to turn the ringer on. The Smart911 sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when an emergency notification is sent.
El Dorado County Emergency Alerts is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email, and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the El Dorado County Emergency Alerts system.
The El Dorado County Emergency Alerts database will contain information migrated from the previous CodeRED system which was received from public databases, including regional phonebooks, and self-registration. However, no resident should assume that their information is in the system and a new registration is the best assurance.

Yes. You may add the address to your account or you may create an account specifically for your business.

Please note that if you attach your business to your personal account, the listed contacts on that account will be the only ones notified.

If you register your business separately, note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the El Dorado County Emergency Alerts message to their workforce.

El Dorado County Emergency Alerts is a service of Rave Mobile Safety which takes security and privacy concerns very seriously. They will not share any data citizen supplied data to third parties. Rave's Terms of User are listed on the registration page.
A El Dorado County Emergency Alerts emergency message will have a caller ID registered to the Sheriff's Office call center numbers, 530-621-7595 or 530-621-7440. We suggest you program both numbers in your cell phone as a new contact.
If the line is busy, El Dorado County Emergency Alerts will try up to 3 times to connect and will also continue to El Dorado County Emergency Alerts your other listed contact methods.
  1. If your contact information has changed and you have not registered your new information.
  2. If you only have a landline with a powered phone, or a VOIP phone, at your residence, the power is out and you did not register an alternate phone number.
  3. If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
  4. If you have a privacy manager on your main phone and you did not register an alternate phone number.

It is best to have an alternate phone number in the calling database for these situations.

Your CodeRED information has already been transferred to the El Dorado County Emergency Alerts System. Please CLICK HERE in order to sign in and confirm your information. Your User ID should be your email address. If you forgot you User ID or need your password reset, click "Forgot User ID or Password".

If you do not want to receive emergency alerts you can be removed from the system by logging into your profile, Clicking Edit Account Settings and by selecting "REMOVE ACCOUNT".

If you are having difficulty, you can contact the Office of Emergency Services who can delete your account. (530) 621-5895, or ElDoradoOES@edso.org.

Preparedness Information
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